FREQUENTLY ASKED QUESTIONS

Frequently asked questions

How much is a cake topper?


To be able to quote you. Please let me know the design, material, size that you require. Usually your cake person will be able to let you know the size of the cake tier they will be making. If you are still not sure, i am here to help you please contact me.




How long does it take to make a cake topper and other products?


Once the Deposit or Payment is made it usually takes 1-2 days for the design to be done and then 1-2 days for production. Shipping is done on Friday lunchtime. Courier days/times will be notified. Unless an "Urgent" Production is required- addtional fee might apply Gift boxes- 1-2 weeks for production unless other arranagements are made.




How long is the shipping time?


I will try my best to pack your order as quick as possible, photos of the finished item and packaging will be sent to the customer. If the item is not as the photo or it is damaged on delivery, please make contact asap and i will try and help you to resolve the issue. If payment was made for tracking then the tracking number will be provided, please visit the Australia Post or Courier Provider for the tracking details. Once the items leaves my hands i take no responsibility but i will try my best to help you. Due to current situation- please expect longer postage time. we recommend paying for express post.




Can i pick up my order?


Yes, Pick up is from the Cheltenham office during the opening times. unless a prior arrangment is discussed.





contact

4 REMONT COURT

Cheltenham, Victoria

0412 155 230
jenny@clickcelebrations.com.au


OPENING HOURS

MON-THU 9:00AM-3:00PM

FRI 9:00AM-1:00PM

OTHER TIMES BY APPOINTMENT

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