SHIPPING & REFUNDS

SHIPPING POLICY

Handling Time-

A quote is valid for 3 days.

Once a deposit or full payment is paid it is

1-2 Days of production, unless another agreement is made.

Pick up is available from the Cheltenham office- specified time.

Shipping Australia Wide-

Approx price guide.

Decal- envelope size - $4

Cake toppers, signs, gifts-

Up to 500g - $10
Up to 1kg- $14
Over 1kg-
Empty gift box- $15
Packed gift box- $19

Free delivery to local areas (conditions apply)

 

Contactless pick up is available from the

Cheltenham office during open hours- unless prior arrangement is made.

Due to the current situation please expect delays with Aus post and courier services.

We recommend that you upgrade to express post.

(Watch out for free shipping promos)

REFUND POLICY

All items are custom made.

Once the deposit or full payment is made, a design is then sent to the customer within 24 hours.

Approval is required before cutting. Once the final design is made the photo is then sent, If it is to be posted packaging photos are also sent to the customer.

A partial or full refund is given on special circumstances.

If tracking is provided, please check the Australia post or Courier site for the item location, sometimes there might be a delay.

If the parcel has not arrived within the allocated time frame or has arrived damaged or not as described, please contact with us so that we have a chance to try and resolve the issue.

contact

4 REMONT COURT

Cheltenham, Victoria

0412 155 230
jenny@clickcelebrations.com.au


OPENING HOURS

MON-THU 9:00AM-3:00PM

FRI 9:00AM-1:00PM

OTHER TIMES BY APPOINTMENT

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